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Frequently
Asked Questions
What exactly does MING Chat Monitor do when installed on a PC connected to a LAN?
MING Chat Monitor using NIS enables the network card's promiscuous mode and captures network traffic on the local LAN segment. Then it filters Ethernet packets
and parses them to reconstruct instant message (AOL,
MSN, Yahoo, ICQ) sessions. After that MING Chat Monitor can log
instant messages.
What is the impact on my network?
As a passive listener, there is no impact on the network, or on the time to deliver the messages to the recipient.
What is the difference between the trial version and the licensed version?
The major difference is
that the trial version is limited to 10 PCs (3 PCs for
MING Chat Monitor Home), and will expire and cease to function 7 days after
installation. The trial version displays only first 30 messages of
each conversation.
Why I capture noting?
When you start to capture messages, you must select an adapter for capture packet. Your can try every adapter, until find
today's packets number go up in the state bar if any people using
instant messenger in time.
Why I can only capture conversations on the PC where the software is installed?
MING Chat Monitor needs special network structure. If you follow the steps in
http://chat.mingsoft.com/topo.html, you should get what you want.
Please check your network and try again. If you can not
change your network, you can use our another software MING
Chat Spy which can work in any network environment.
How are the Instant Messages stored?
All conversations are stored in a local database (included). You can analyze the data based on the participants, time or date, or you can scan the conversations for keywords.
No adapter can be finding in the software, how can I do?
Please download WinPcap 3.1 at http://winpcap.polito.it/install/default.htm
Does MING Chat Monitor contain any advertising
or spyware?
No.
I just want to monitor 10 PCs, but there are about 30 PCs in our LAN. How many users should I purchase?
The program don't allow the administrator to select
users to monitor now. So you'd better purchase the
30-user license.
Why it can not display QQ messages?
Yes, it can not capture QQ's message now. Because QQ's messages is encrypted.
I have more questions - what should I do?
Please send your questions to support@mingsoft.com.
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